Privacy Policy

1. Overview

This Privacy Policy explains how AustinApartments.com ("we," "us," or "our"), operated in connection with Spirit Real Estate Group (TREC Broker License #562021), collects, uses, and protects information when you use our website and apartment locating service.

2. Information We Collect

When you use our site, we may collect:

• Information you provide directly, such as your name, email address, phone number, move-in date, budget, bedroom preference, preferred neighborhoods, and other details you submit through our "Find My Apartment," "Confirm Availability," or general contact forms.
• Usage information, such as pages viewed, search filters used, and general interaction with the site, collected automatically through standard web analytics.
• Device and browser information, such as IP address, browser type, and device type, collected automatically as part of normal web server operation.

3. How We Use Your Information

We use the information we collect to:

• Match you with apartments and communities that fit your stated criteria;
• Contact you about your apartment search via phone, text/SMS, or email, per the consent you provide when submitting a form;
• Coordinate with apartment communities and property management companies on your behalf regarding tours, applications, and availability;
• Improve our website, search tools, and the accuracy of our listing data;
• Comply with legal obligations, including those applicable to licensed real estate professionals in Texas.

4. How We Share Your Information

When you request information about a specific property or submit a general inquiry, we share the relevant details you provide with the applicable apartment community or property management company so they (or we, on your behalf) can follow up regarding availability, tours, and applications. We also use a secure internal workflow-automation system (n8n) to route your inquiry to the appropriate licensed agent for prompt follow-up. We do not sell your personal information to third parties. We may share information with service providers who help us operate the site (such as hosting and data infrastructure providers) under confidentiality obligations, or when required by law.

5. Data Storage & Security

Information submitted through our forms is stored using Cloudflare's secure database infrastructure (Cloudflare D1) and cached listing data is temporarily stored using Cloudflare's key-value storage (Cloudflare KV) to keep search results fast and up to date. We use reasonable administrative and technical safeguards to protect your information, though no method of electronic storage or transmission is 100% secure.

6. Cookies & Analytics

We may use cookies and similar technologies, as well as basic web analytics tools, to understand how visitors use our site and to improve the search experience. You can control cookies through your browser settings; disabling cookies may affect some site functionality.

7. Your Choices & Rights

• You may opt out of text messages at any time by replying "STOP" to any message you receive from us.
• You may request that we delete the personal information you've submitted by contacting us using the information in Section 9 below.
• You may ask us what information we hold about you and request corrections.

8. Children's Privacy

Our services are intended for individuals who are at least 18 years old. We do not knowingly collect personal information from children.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the rights described above, please contact us through the forms on this site. Our apartment locating service is brokered by Spirit Real Estate Group (TREC Broker License #562021).

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.